Frequently Asked Questions

Do You Charge For Delivery?

Yes. We charge a flat delivery fee of R65 per order to anywhere in South Africa.

Why do I have to pay for shipping? Read More

How Long Will It Take To Get My Package?

That depends on where you stay and what delivery option you select in checkout.

Standard Shipping: Main centres: 3 – 4 working days | Outlying areas: 3 – 5 working days

How Do I Track My Order?

Your order can be tracked by clicking this link. Note that tracking information may take up to 24 hours to reflect after you place your order.

Do I Need An Account To Place An Order?

No, you can check out as a guest. But creating an account is helpful. It lets you keep track of your orders, save your shipping address and all sorts of other convenient things like that.

Where Are You Based?

On the internet, of course! Our actual physical offices are based in Cape Town, but we only accept orders through the website and we deliver nationally.

What Payment Methods Do You Accept?

You’re spoiled for choice here. Using Payfast as our secure and trusted payment gateway, we accept payments via credit card, Payflex, Mobicred, SnapScan, EFT, and Zapper.

What Is Your Returns Policy?

If you’re not completely satisfied with your order in the first 30 days, we’re not either. Customer happiness is our number one priority and for this reason, we will give you a 100% cash refund and 15% off your next order. To be eligible for a return or exchange, your item must be in resellable condition (unless defective) and include the original packaging.

For returns, either within or after the 30-day period, please email help@monthlymadness.co.za with the subject ‘Returns’, and include your name, order number and the reason for the return. Please see our returns policy for more info.

How Do I Place an Order?

Simply add an item (or a few items, don’t hold back) to your shopping cart, and then click ‘Checkout’. Follow the prompts, including your address so we know where to send your brand new merch, complete payment using any one of our payment options, and sit back and eagerly await delivery!

If you get stuck for any reason, please reach out. Our support team is always here to help!

How Do I Get in Contact With Your Support Team?

Our support team is always on hand to assist. Message us on WhatsApp by clicking the green icon in the bottom corner or email us (help@monthlymadness.co.za) and we will get back to you within one business day.

 

You can also reach out to us on Facebook (@monthlymadnessza) and Instagram (@monthlymadness), our social media team will reply almost before you’ve finished asking your question.

Do You Have A Physical Store Or A Collect Option?

Unfortunately not. All orders must be placed online, and all deliveries take place via courier.

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