Frequently Asked Questions
Questions About Us
Monthly Madness is a proudly South African business with 3 staff members, 1 small warehouse and 1 big vision. Our goal: find amazing products every month and sell them at the maddest discounts we possibly can.
On the internet, of course! Our actual physical offices are based in Cape Town, but we only accept orders through the website and we deliver nationally.
If you’re not completely satisfied with your order in the first 30 days, we’re not either. Customer happiness is our number one priority and for this reason, we will give you a 100% cash refund and 15% off your next order. To be eligible for a return or exchange, your item must be in resellable condition (unless defective) and include the original packaging.
For returns, either within or after the 30-day period, please email firstname.lastname@example.org with the subject ‘Returns’, and include your name, order number and the reason for the return. Please see our returns policy for more info.
Unfortunately not. All orders must be placed online, and all deliveries take place via courier.
Our support team is always on hand to assist. Message us on WhatsApp by clicking the green icon in the bottom corner or email us (email@example.com) and we will get back to you within one business day.
Yes. We charge a flat delivery fee of R65 per order to anywhere in South Africa.
Why do I have to pay for shipping?
No, you can check out as a guest. But creating an account is helpful. It lets you keep track of your orders, save your shipping address and all sorts of other convenient things like that.
Simply add an item (or a few items, don’t hold back) to your shopping cart, and then click ‘Checkout’. Follow the prompts, including your address so we know where to send your brand new merch, complete payment using any one of our payment options, and sit back and eagerly await delivery!
If you get stuck for any reason, please reach out. Our support team is always here to help!
You’re spoiled for choice here. Using Payfast as our secure and trusted payment gateway, we accept payments via credit card, Payflex, Mobicred, SnapScan, EFT, and Zapper.
The code of the month is an exclusive site-wide 10% off discount code which is sent to our email subscribers each month.